Support levels Otomi Container Platform

 
Hours of coverage
Support channels
Number of cases
Initial response time
  Critical
  High
  Medium
  Low
Standard
Business hours*
Email
Unlimited
NA
NA
2 business days
4 business days
 
Professional
Business hours*
Email & phone
Unlimited
NA
2 hours
1 business day
2 business days
 
Enterprise
24/7**
Email & phone
Unlimited
1 hour
2 hours
4 hours
8 hours

* Standard business hours are 8:00-18:00 CET
** 24/7 support for Critical and High severity issues and standard business hours for the rest

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